FAQs

FAQs

SUBSCRIPTION FAQs

Can I cancel, upgrade or downgrade my subscription service?

Yes, you can do this at any time through the ‘Login page’.

Do I get any refunded money back if I cancel my subscription service within the 2 or 3 month billing period?

No, unfortunately if you cancel your subscription there can be no refunds from payments already made, unless the products sent to you are faulty or damaged. Future payments will cease.

When will I receive my soaps from my subscription service?

Soaps are delivered every 2 or 3 months. The first package is sent out 2-3 business days from purchase and every 8 weeks or 12 weeks from then on.

Can I choose which soap products I get in my subscription service?

Unless there are allergy or health requirements, soaps in the subscription service are sent at random from the SwH range. We hope that this will allow you to try out different scents and soap properties, as well as donating to a mix of animal charities. We will endeavour to send out a different mix each time so that you get to try them all.

GENERAL FAQs

Do you have any stores in my area?

No, there is no physical location that is available to the public. SwH products are currently only available online through this site and Etsy.com.au

How can I pay for the goods?

We accept Shop pay, Apple Pay, Google Pay, PayPal and MasterCard, Visa through Shopify.

Can I get advice on what products are best for me?

Yes of course, please contact Soap with Hope through the form on the contact page and I will be happy to answer your questions and offer advice.

Can you gift wrap my order?

Please contact us at the time of purchase if you would like your order gift wrapped. We will try to accommodate your request.

Do you use styrofoam in your packaging?

No, our packing peanuts are easily confused with styrofoam but they are actually made from cornstarch and are completely biodegradable. Soap with Hope tries to recycle packaging materials when able to. We ensure that even if the outside may look rough, the inside products will be safe and fresh.

How do I track my order?

When you place an order you’ll receive an email confirmation that your order has been received as well as a further email with the tracking information you need to be able to see where your delivery is. If you need any help with this feel free to contact us.

Do you wholesale your products?

Yes. Please contact SwH via the contact page to enquire.

Do you test on animals?

No. All the recipes for Soap with Hope products are tried and true methods of natural, traditional cold process soap making, and tested on friends and family.

Is there potential to have a reaction Soap with Hope products?

Soap with Hope soaps are made using traditional cold-process methods, which means that they cure for 6 weeks before selling to ensure they are at the correct ph for the skin. There are ingredients listed on each Soap with Hope products. We recommend that you read these to ensure an allergic reaction does not occur, and test on a small patch of skin to make sure this product is right for you. If a reaction occurs, discontinue use. Some essential oils, such a peppermint, can cause a slight tingling sensation. If this is uncomfortable, discontinue use.

Do your products contain preservatives?

No, Soap with Hope products does not use EDTA or any other form of preservative. Due to this, we recommend keeping soap away from pools of water, as they will diminish quickly.

What is the difference between Fragrance and Essential Oils?

Fragrance oil(s), also known as aroma oils, aromatic oils, and flavour oils, are blended synthetic aroma compounds or natural essential oils that are diluted with a carrier like propylene glycol, vegetable oil, or mineral oil.

Essential oils are highly concentrated plant oils. Essential oils have been used for centuries for traditional healing. Soap with Hope uses essential oils where possible, however some, such as Sandalwood, are endangered. For this reason, Sandalwood fragrance oil is used in the African Elephant Bar. Some essential oils, such as peppermint, lemongrass and lavender, are extremely strong in aromas, and are to be used with caution in pregnant women.

How exactly does your donation model work?

50% of net profits are donated to animal charities. You can check out the nitty-gritty in our Terms of Service.